Shipping & Returns

For custom shipping quote, please call: (877) 722-7874

 

Customer Experience:

Carts4U values our customer satisfaction above everything else. We strive to ensure that every customer has an extraordinary experience while shopping at Carts4U. Honest and open communication between you, our customer, and Carts4U will foster a positive and lasting relationship, which would benefit both of us. We welcome you to share your comments and concerns with us at any time.

Delivery and Shipping Policy:

Shopping carts will usually ship between 2-3 weeks from when you placed your order. If you ordered custom printing on the shopping cart, it could be closer to 4 weeks. Shopping carts ship via LTL (Less than Truckload) Truck Carriers. You should expect a phone call from the shipping company to arrange the delivery.

Shopping baskets and other accessories will ship between 1-2 weeks from when you placed your order. These products usually ship by parcel carriers such as UPS, Fedex.

Liability:

Carts4U will not be liable for any costs relating to missed delivery dates, times, or back-orders beyond our control. We make every effort to keep our website as current as possible. Occasionally, we may not be aware of a change made by the manufacturer, or items that suddenly became out of stock. Carts4U will contact you if and when this occurs. We do apologize profusely for any such potential situation, but we cannot be held liable for circumstances beyond our control.

Shipping Quotes:

Please note that our shipping quotes are for curbside delivery only, which means you would be responsible for getting the items off the back of the truck. There is no guarantee that the truck will come with a lift gate unless you order a lift gate delivery for an additional charge. The charge for a guaranteed lift gate varies by product or manufacturer. We have seen it as low as $25.00 and as high as $150. If the freight company shows up with a lift gate even though you did not order it, DO NOT use the lift gate service, even if the driver says it’s okay. They will bill you for the lift gate service even though you did not order it or need it.

Product Inspection:

Please thoroughly inspect your shipped products immediately upon arrival. Do not sign for the shipment unless you thoroughly inspect each item. If you sign a delivery receipt without reporting any damage or suspicion of hidden damage, you remove damage responsibility from the carrier and place any damage replacement costs with you, the customer. DO NOT accept any damaged orders you may receive. All damaged items should be noted on the freight bill and REFUSED.

Transportation Damage Claims:

Claims for damage which occur on a carrier chosen by our customer are the responsibility of the customer. Claims for damage which occur on a carrier chosen by Carts4U are the responsibility of Carts4U. All claims of this nature must be received by Carts4U within 5 days of the product delivery date. All claims require a signed delivery receipt which notes the damage and is signed by both the customer and the carrier. It is highly recommended that customers include with their claim forms photos of the damaged shipments. This will facilitate the process. Again! DO NOT accept any damaged orders you may receive. All damaged items should be noted on the freight bill and REFUSED.

        CLAIMS FORWARDED TO Carts4U WITHOUT A SIGNED DELIVERY RECEIPT BY BOTH THE CUSTOMER AND THE CARRIER WILL NOT BE ACCEPTED.

Returns:

Carts4U will accept returns of our products through the following protocol:

Do not return any shipment until you have received an authorization number, instructions on where to send the return, and how it should be shipped.

Request a return authorization within 10 days of your order. Returns are at the customer’s costs. Choose your carrier and return the shipment prepaid. Depending on the particular item, the item’s condition, and the reason for the return, returns may be subject to a 25% restocking charge. Original shipping and handling costs are not subject to return. Returned products must be in new and sale condition in order to receive a refund.

Carts4U does not accept returns on customized orders.

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